1. Introduction
TBD Logistics ("TBD Logistics", "we", "us", or "our"), a division of DuabaLabs, respects your privacy and is committed to protecting your personal and business data.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our logistics services, websites, tracking systems, and related platforms.
2. Information We Collect
We collect information necessary to provide our logistics services:
- Shipment Information: Sender and recipient names, addresses, phone numbers, cargo descriptions, weights, dimensions, and declared values.
- Business Information: Company name, tax identification numbers, import/export licenses, and trade documentation.
- Customs Documentation: Bills of lading, commercial invoices, packing lists, certificates of origin, and regulatory permits.
- Payment Information: Billing addresses, bank account details for wire transfers, and payment transaction records.
- Communication Data: Emails, phone call records, and messages exchanged regarding shipments and services.
- Tracking Data: Shipment location data, delivery timestamps, and proof of delivery signatures.
- Website Usage: IP addresses, browser type, pages visited, and cookies for website functionality.
3. How We Use Your Information
- Processing and fulfilling shipment orders and logistics requests
- Customs clearance and regulatory compliance documentation
- Real-time shipment tracking and delivery notifications
- Generating invoices, quotes, and financial records
- Communicating shipment status, delays, and delivery updates
- Improving our logistics routes, services, and customer experience
- Compliance with international trade laws and customs regulations
- Fraud prevention and security of shipments
4. Information Sharing
We share information only as necessary to provide logistics services:
- Shipping Partners: Carriers, freight forwarders, and delivery agents who handle your shipments.
- Customs Authorities: Government agencies in origin and destination countries as required by law.
- DuabaLabs Ecosystem: Parent company DuabaLabs for integrated service delivery and support.
- Insurance Providers: When cargo insurance claims are filed.
- Legal Authorities: When required by law, court order, or to protect our rights.
5. Data Retention
Shipment records and customs documentation are retained for a minimum of 7 years as required by international trade regulations. Payment records are retained per applicable financial regulations. Website usage data is retained for 24 months. You may request deletion of non-regulatory data by contacting us.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including encrypted communications, secure data storage, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
7. International Data Transfers
As an international logistics provider, your data may be transferred to and processed in countries where we operate or where our shipping partners are located, including Ghana, China, the United States, the United Kingdom, and countries across Europe and the Middle East. We ensure appropriate safeguards are in place for all cross-border data transfers.
8. Your Rights
- Access your personal and shipment data
- Request correction of inaccurate information
- Request deletion of non-regulatory data
- Object to processing for marketing purposes
- Request data portability where applicable
9. Contact Us
For privacy inquiries or to exercise your rights, contact us at privacy@tbdlogistics.com or write to TBD Logistics, c/o DuabaLabs, Accra, Ghana.
10. Governing Law
This Policy is governed by the laws of Ghana and applicable international trade and data protection regulations.